Starter
A small team taking on its first client.
INR 500per workspace, per month
- Team members
- 5
- Client sites
- 1
- Storage
- 10 GB
- Review Bridge
- No
Priced per workspace, not per agent.
Compare the users, integrations and storage included in each workspace plan. Core ticketing and team tools are included across plans; the Developer Review Bridge is included only where shown below.
6 days free, no card, with the Review Bridge switched on
Fits you
Core
A growing team supporting multiple connected platforms.
INR 3,000per workspace, per month
- Team members
- 15
- Client sites
- 2
- Storage
- 25 GB
- Review Bridge
- No
Core Plus
Agencies that escalate bugs to their clients’ developers.
INR 6,000per workspace, per month
- Team members
- 25
- Client sites
- 3
- Storage
- 100 GB
- Review Bridge
- Yes
Enterprise
Larger operations with capacity set by contract.
INR 12,000per workspace, per month
- Team members
- 26+ / custom
- Client sites
- 4+ / custom
- Storage
- 250 GB+ / custom
- Review Bridge
- Contract-defined
Staff up for a busy month without the bill following you. Every plan is billed per workspace, so your cost follows the size of your operation rather than your headcount on any given week.
In every plan.
No feature is held back for a higher tier. The only thing a bigger plan buys is room, and the Review Bridge.
- Ticket queuesOne per client site, claimed by agents with access
- Live chatIn-app and guest chat from the client’s site
- Voice callsAnswered inside the console, on the ticket
- User vaultEnd-user records, scoped to each agent’s clients
- Shifts and coverageRosters and coverage teams beside the queues
- Time logsHours recorded against every shift
- PayrollPay periods and payout batches, approved before paid
- ReportingOpen work, SLA windows and who is on shift
- Activity logEvery action recorded with who and when
Compare the plans.
| What you get | Starter | Core | Core Plus | Enterprise |
|---|---|---|---|---|
| Team members | 5 | 15 | 25 | 26+ / custom |
| Client sites | 1 | 2 | 3 | 4+ / custom |
| Storage | 10 GB | 25 GB | 100 GB | 250 GB+ / custom |
| Developer Review Bridge | No | No | Yes | Contract-defined |
| Ticket queues, chat and voice | Yes | Yes | Yes | Yes |
| Shifts, coverage and time logs | Yes | Yes | Yes | Yes |
| Payroll and payout batches | Yes | Yes | Yes | Yes |
| Client access and agency isolation | Yes | Yes | Yes | Yes |
6 days
No card required.
The trial runs at Starter capacity with the Developer Review Bridge switched on, so you can try the escalation workflow before deciding whether you need it. When it ends, your workspace stays read-only for 14 days. Nothing is deleted.
Questions
Do I pay for each agent?
No. Plans are priced per workspace with an included number of team members, so adding people for a busy period does not change your bill until you pass the capacity of your plan.
Which tools are included across plans?
Core ticketing, chat, voice, the user vault, shifts, coverage, payroll, reporting and the activity log are included across plans. Capacity varies by plan. The optional Developer Review Bridge is included only where shown in the comparison.
Does it pay my staff directly?
Payroll is prepared and tracked in ControlHub — pay periods, deductions, adjustments and approved payout batches. The transfer itself runs through your bank today, and the reference is recorded against the batch.
What happens if I stop paying?
Your plan pauses to read-only rather than deleting anything. Your records and history stay where they are.