Starting out
Small teams and startups
Give a small support team one place to receive tickets, claim ownership and keep track of the work as the first client accounts come in.
Run support for several client websites from one workspace.
vorld.ionorthwind.cohalden.appkestrel.shop
When an agency supports several client products, tickets are only part of the operation. The team also needs clear ownership, client-specific access, dependable coverage and a record of the hours behind the work.
A day at Northline Support.
Four agents, four client sites, one workspace. An example agency, followed through one working day.
The morning shift starts
Amit, Rahul, Neha and Aisha start their shift. The dashboard shows four people on shift and the open work waiting for them.
Amit SharmaRahul VermaNeha GuptaAisha KhanA ticket arrives from vorld.io
The client’s backend sends it straight into ControlHub. It lands in the vorld.io queue, unclaimed. Nobody copied it from an inbox.
Amit claims it
He holds access to vorld.io, so he can. Rahul works only northwind.co, so the ticket never appears in his queue.
Amit Sharmavorld.ioThe customer opens live chat, then calls
The same vorld.io customer starts a live chat from the client’s site, then asks to talk it through. Amit answers the chat and takes the voice call inside the console, on the same ticket, with the customer’s record from the user vault beside it.
Live chatVoice callTK-2041A ticket turns out to be a real bug
On the Review Bridge plan, Amit escalates it. A review engineer reproduces it with logs and test proof, then hands the outcome back to support.
An afternoon shift opens up
Neha is off sick. The coverage team’s manager sees the open shift and fills it with Rahul, from the same workspace.
The day closes
Time logs are recorded. Every claim, chat, escalation and shift change is in one activity log with who did it and when.
Payroll for the period
Each person’s payroll record is approved and locked, then a payout batch is approved. The transfer runs through the agency’s bank, and its reference is recorded against the batch.
A support workspace that grows with your team.
Growing
Agencies adding clients
Keep each client queue and each agent’s access clear while more agents, support hours and client websites are added to the operation.
Operating at scale
Larger support operations
Coordinate client-specific access, coverage teams, shifts, time records and management oversight across a broader support organization.
Questions agency operators ask.
Can one agency manage tickets for several client websites?
Yes. ControlHub is designed for a support team that works across multiple client products. Each client site connects to the workspace, and its tickets stay linked to that product.
Can every agent see every client?
No. An agent sees only the client sites they are granted, checked by the application and by a database policy. Owners and admins see every client.
Does ControlHub send payroll directly to employees?
No. ControlHub prepares and tracks pay periods, deductions, adjustments and approved payout batches. The transfer itself runs through your bank, and its reference can be recorded against the batch.
Set it up against your own agency.
Tell us your team size and client sites, and we will size a workspace and connect your first client with you.